Outlook gal not updating in cached mode
You may need to check with your IT department to verify this.
This happens when a computer is unplugged from the network for a certain period of time (45-60 days for most organizations) Solution 2-5: Unplug the network cable, logon (you will be logging on with cached credentials) then plug the cable back in.
Once logged in, Double click the Activ Client Client Agent button (down by the clock in the lower right corner of your screen).
Click on Tools, Advanced, select Forget State for all cards. Solution 1-3: Go to: https://osd.mil/self_service , select Replace Certificate to avoid going to a RAPIDS ID card office.
Visual steps NOTE: You will need internet access and 2 CAC readers on this particular computer for this to work.
Solution 2-2: This error is mostly seen when a Soldier tries to logon to a computer that is part of a domain that his / her account has been deleted (or never had an account).
Solution 2-7: Solution 2-8: If you have a 3rd party DAR (Data at Rest) called Credent installed, it seems to encrypt something in the user's profile that will not allow them to logon cached.
If you have your administrator's help, you can decrypt all of your user data, then be able to logon to the computer again. Solution 2-9: Verify if your Smart Card service is started look here for instructions.
Please follow guidance here to update / downgrade your CAC reader.
To update the driver manually, follow this guidance.
The only other solution for it not working is to return it and purchase a different reader.
You will have to use the same CAC you used to logon to the computer the last you time you logged into it on the network.
This is due to the way your credentials are cached on the computer.